Support
Collasia is a members-only professional community by Stratenity. Here is how to reach us and where to find answers.
Get help
- In the app: open Help & Support for guided answers and to send us a message. Signed-in members get a reply from the Collasia team by email.
- By email: our support address. We answer within two business days.
- Live events and gatherings: questions about a specific event go to its host from the event page; the team can step in from the same address.
Account and membership
- Sign in problems: use Forgot password. Members who joined through a community sign in with the email address the invitation was sent to.
- Membership bought in the app: it is billed by the App Store or Google Play and managed in your store subscriptions. Reinstalled the app or changed phones? Open the Join screen and choose Restore purchases.
- Membership bought on the web: manage it in the app under Privacy & Visibility, or with the billing link in your receipt email.
- Included membership: every paid VelorStrategy plan and every sponsored community includes Collasia at no extra cost.
- Delete your account: in the app, open Privacy & Visibility and choose Delete my account. It is also available from the Join screen, so you can delete an account you never activated. Deletion is permanent.
Reporting and safety
- Every discussion, reply, comment, knowledge item, event, profile and conversation has Report in its options menu. Reports are reviewed within 24 hours. Reporters stay anonymous.
- You can block a member from their profile or any of their contributions. They can no longer message you, see your profile or appear in your feed.
- Our community guidelines explain what is not allowed and how enforcement works.