Reader situation
Your Circle includes members who work in a second or third language, members from other fields and members early in their careers. Discussions use technical terms, abbreviations and idioms that some members don’t know. Some stay quiet rather than ask, and the Circle misses their perspectives.
Central idea
Clear language and room for clarification help more people contribute. Reduce unexplained terminology, allow time to respond and check understanding without making assumptions about someone’s expertise.
Practical steps
- Use plain language. Write and speak in short, direct sentences. 2. Explain abbreviations. Spell out abbreviations and explain technical terms when first used. 3. Provide written prompts. Share discussion questions in writing, ahead of time where possible. 4. Allow clarification. Make it easy and normal to ask what something means. 5. Confirm the takeaway. Summarize key points in plain language at the end.
Worked example
Fictional example
The people and details are invented to illustrate an approach. It reports no outcomes.
A host’s original prompt reads: “Quick Q: how are folks handling RTO pushback while keeping eNPS from tanking?” She rewrites it: “How are you handling resistance when employees are asked to return to the office? We’d especially like to hear how you’re keeping employee satisfaction steady. (eNPS, or employee Net Promoter Score, is a survey measure of how likely employees are to recommend their workplace.)” Several members who hadn’t posted before reply, including two who work in their second language.
Companion tool: Inclusive language checklist
1. Plain language
2. Abbreviations and terms
3. Written prompts
4. Clarification
5. Takeaway
Boundaries
- Clear language isn’t simplified thinking. Keep the substance; make the wording accessible.
- Don’t assume that someone working in a second language lacks expertise.
- Don’t single out individuals by asking whether they understood. Invite questions from the whole group.
Member action
Rewrite a discussion prompt using clear language and explain any necessary technical terms. Ask one member from a different background to read it before you post.
Discussion prompt
What makes it easier for you to join a discussion outside your usual field or language?
